Information and General Conditions of Sale

• Guide

  You can search for an item in several ways:

  A) by category
  starting from one of the large categories in the top menu, for example HORSE, you can select the product categories present within the clicked category (English Riding, Western Riding, etc...) and therefore the details of the articles.

  B) for free search
  by indicating a text, a name, a brand or an acronym of a product or a family of products you can extract from the entire list the products that match the indicated text.

  C) by brand
  by selecting the brand you are looking for from those present and then the product available for the chosen brand.

  At the end of the search we offer you a list of products, for each of which you can view the descriptive sheet complete with all the information necessary to make the purchase:

  • one or more large, good resolution product images
  • precise make and model
  • a short but detailed description
  • its price including VAT

  At this point, a series of buttons gives you different options:

  • place the product in your shopping cart
  • report this product to a friend via an automatic email message
  • print the card
  • add the product to your wish list
• Prices displayed and invoices

  The prices displayed for all products on sale are VAT included and net of transport costs, if due.

  THE INVOICE CAN ONLY BE REQUESTED AT THE TIME OF THE ORDER

  When ordering it is necessary to indicate the data necessary for invoicing, i.e.: company name, complete address, VAT number and/or tax code, SDI code and/or PEC
  If you do not receive the information necessary for correct invoicing, it will no longer be possible to issue an invoice in arrears. Furthermore, no changes to the invoice will be possible after it has been issued.

• Shipping charges

  ITALY and REPUBLIC OF SAN MARINO

  Shipping costs via express courier amount to € 7,90 up to €39,00 purchase
  Shipping costs are FREE if you exceed €39,00

  The promotion is applied directly to the cart: shipping is free at €39

  For those who choose to pay cash on delivery, there will be an increase of €4,00 (VAT included) due to collection costs by the courier.

  It is possible to request telephone notice from the courier before delivery to agree on methods and times. The service has an additional cost of only € 1,80

  Both with BRT courier and GLS courier we offer you the delivery service flexible and personalized thanks to the possibility of choosing between different delivery options, such as: select one new delivery date, choice of collection point, new address for shipping, authorize collection by a neighbour etc. ...

  FOREIGN COUNTRIES

  www.nonsolocavallo.it and www.pianetacuccioli.it deliver to most European Union countries and Switzerland. Shipping rates for abroad are calculated in the cart at the time of ordering based on the country of destination of the goods. If the country of destination requires customs upon entry, the express rates include customs costs.

• Payment methods - Italy

  ADVANCE BANK TRANSFER

  The order will be sent only when the amount due is actually credited to the current account. Therefore the banking time must be added to the normal delivery times. The reason for the transfer must include:

  • the order reference number; • name and surname of the order holder.

  You can find the data to make the bank transfer on the order confirmation you received by email.

  If you do not receive the data for the bank transfer, contact us on 0362/990913 or by email to ordini@nonsolocavallo.it

  CREDIT CARD, VISA AND MASTERCARD CIRCUITS

  NonsoloCavallo e-commerce uses Nexi, the circuit for secure purchases on the Internet with a credit card VISA, VISA Electron, MasterCard, Maestro and PostePay. The information you enter regarding your credit card details will be managed by a SECURE SERVER (Verified by Visa and MasterCard SecureCode) for sending sensitive information over the Internet.

  At the end of your purchase, you will complete a further form, in which you will enter the data relating to your card. If you have placed an order but have not been able to pay, you can make a deferred payment by credit card by logging into your account and clicking on the order to pay. You will have the option to attempt payment by card or PayPal again. If you are still unable to do so, please contact us to receive a PayPal money transfer request.

  In case of cancellation, non-acceptance of the order or reimbursement of a missing item, the amount spent will be credited directly back to the credit card.

  PAYPAL

  You will be redirected to PayPal where you will enter your email address and password to make the payment. Your financial data will not be shared with NonsoloCavallo and PianetaCuccioli but will be managed directly by PayPal. In case of cancellation of the order or non-acceptance, the amount will be refunded to your PayPal account.

  At the end of your purchase, you will complete a further form, in which you will enter the data relating to your PayPal account. If you have placed an order but have not been able to pay, you can make a deferred payment by credit card by logging into your account and clicking on the order to pay. You will have the option to attempt payment by card or PayPal again. If you are still unable to do so, please contact us to receive a PayPal money transfer request.

  CASH ON DELIVERY (+ €4,00)

  Payment is made to the courier upon delivery of the purchased product to the address indicated during the purchase:
  • it is possible to pay only with banknotes or coins directly to the courier
  • the courier does not accept cheques, neither bank nor bank drafts
  • the courier only accepts exact sums, corresponding to the amount of the order, the change is not refunded

  COLLECTION BY HAND AT THE OFFICE (by appointment)

  it is possible to collect the goods directly from the Portale del Cavallo editorial office, via Della Valle 46/A Carate Brianza (MB), saving shipping costs, by making an appointment to confirm the availability of the goods. For on-site collection, cash payment is available, or you can pay in advance by bank transfer, credit card or PayPal.

  INSTALLMENT PAYMENT

  

  To spread the cost over time, you can pay in 3 interest-free installments for orders between €100 and 1500 thanks to Klarna, one of Europe's largest banks providing installment payment solutions to millions of consumers.

  How does it work?
  1) Add items to cart
  2) Select Klarna as a payment method
  3) Enter your debit or credit card details into the payment form that appears.

  The first payment will be made when the order is processed and shipped, while the remaining 2 payments will be made every 14 days.

  Payment in installments can be requested for a minimum amount of €100,00 including VAT and for a maximum of €1.500,00

• Payment methods - Abroad

  CREDIT CARD

  NonsoloCavallo uses Nexi, the circuit for secure purchases on the Internet with a credit card VISA, VISA Electron, MasterCard, Maestro and PostePay. The information you enter regarding your credit card details will be managed by a SECURE SERVER (Verified by Visa and MasterCard SecureCode) for sending sensitive information over the Internet.

  PAYPAL

  You will be redirected to a page on the PayPal site where you will enter your email address and password to make the payment. Your financial data will not be shared with NonsoloCavallo and PianetaCuccioli but will be managed directly by PayPal. In case of cancellation of the order or non-acceptance, the amount will be refunded to your PayPal account.

• Delivery to Italy

  Your satisfaction is important to us, which is why we try to be as fast and reliable as possible, not only when ordering the product on the site but also when delivering it to your home.

  TO ESTABLISH THE DATE ON WHICH THE GOODS ORDERED BY YOU WILL BE DELIVERED
  It is necessary to add to the processing time of the purchased products (shown on the sheet of each item for sale) the time needed for the courier to deliver it.

  GOODS PROCESSING TIME FROM OUR E-SHOP

  The sheet of each product you purchase shows the average processing time of the product, i.e. the time interval between receiving the order (and the related payment) until packaging and delivery of the product to the courier. If you have purchased multiple products, the average processing time of the entire order corresponds to that of the product with the longest processing time.

  In the extraordinary event of a prolonged delay in the replenishment or production of an ordered product, the customer will be contacted directly by the e-commerce staff: in case of emergencies it will be possible to bring forward the delivery of the immediately available goods and send the goods at a later time. missing goods and/or replace the temporarily missing item with another equivalent in terms of quality/price ratio.

  SHIPPING TIME BY COURIER

  Once the package has been processed by us, the shipment of the goods is entrusted to an express courier who delivers throughout the national territory the following working day, except for the major islands and remote areas for which delivery can take up to 3 working days .

  As soon as the goods leave the warehouse, the customer will receive an automatic email with the shipping confirmation and the name of the courier to whom the delivery has been entrusted.

  You will then receive the parcel directly from the courier tracking code and the instructions with which to monitor the delivery of the goods directly on the shipper's website and customize the delivery service with GLS or BRT.

  Once you have received your package, please check:
  • that the number of packages (parcels) indicated on the carrier's letter is actually the one delivered
  • that the package is intact and undamaged; any complaints must be raised immediately with the courier, otherwise the product is considered delivered correctly. If the damage is easily identifiable, we invite you to sign with reservation or refuse delivery

  No responsibility can be attributed to Studio Origgi srl in the event of a delay in processing the order or delivering what was ordered.

  For orders exceeding 100 kg or for excessive volumes, a price increase will be made and communication will be made so that you can possibly evaluate whether or not to confirm the order placed.

  LEGEND OF THE DELIVERY TIMES SHOWN ON EACH SHEET:

  PROMPT DELIVERY:
  the product can be delivered to the courier within the day or the day following the order, or it is already available for collection at the office (always subject to telephone confirmation!)

  DELIVERY TO COURIER WITHIN 1-3 DAYS:
  the item may be immediately available or require rapid restocking.

  DELIVERY TO COURIER WITHIN 2-5 DAYS:
  the item may be immediately available or require rapid restocking.

  DELIVERY TO COURIER WITHIN 4-7 DAYS:
  We have a limited quantity of the product in stock. The item may be immediately available or require rapid restocking.

  DELIVERY TO COURIER WITHIN 8-15 DAYS:
  We have a limited quantity of the product in stock. The item may be immediately available or require rapid restocking.

  PRODUCT PACKED IN ABOUT 20 WORKING DAYS:
  the item is handcrafted and packaged by hand following the order.

  ARTISAN PRODUCT PACKED TO ORDER:
  the item must be packaged following the order. For processing times we recommend reading what is stated in the description.

  TEMPORARILY OUT OF STOCK:
  the product is temporarily out of stock but will be available again. Contact us if you would like to know the times for future restocking.

   

  STOCKS: MANAGEMENT AND COSTS
  If the courier does not find anyone at the time of delivery, he leaves a paper notice and the recipient is required to contact the courier's reference branch to agree on new arrangements for delivery. After 7 days of storage at the courier's branch, the package will be returned to the sender nonsolocavallo.it & planetcuccioli.it

• Wishlist

  Insert the products you are interested in into the Wish List, but which you do not intend to purchase at the moment (but this does not mean that you have booked them!!)

  Using the Wishlist is very simple: the items are added to the List by clicking on the appropriate button found in each product sheet.

  The Wish List is a service reserved for nonsolocavallo members:
  >> Sign up now to make the best use of the services offered <

• Replacement due to product change

  On NonsoloCavallo and Pianeta Cuccioli you can always change the colour, size or measurement of what you purchase.

  And not only that, if you are not satisfied with the product received, you can exchange it for another product without any problem.

  1st SOLUTION: you send the return and we will send you the new items
  In this case you will have to send the item(s) to be returned at your own expense and subsequently we will send the exchange with a shipping fee of €7,90 (€11,90 cash on delivery).

  2nd SOLUTION: collection and delivery by us
  If you are not familiar with shipping, we offer a practical return package recovery service: our courier will collect the goods to be returned and subsequently, after a few days, deliver the new replacement one with a contribution of €15,80 (€19,80 cash on delivery). We kindly ask you not to create empty passages for the courier during the collection phase of the goods. We remind you that the courier never collects by appointment and can carry out the passage throughout the entire day, from Monday to Friday: select a convenient date from the calendar. where you are sure you can be present to hand over the package.

  This exchange method applies to all products on sale except saddles, hoof shoes, trunks and bulky products which must be shipped directly by the customer who remains responsible for transport in the event of loss or breakage.

  If our courier is responsible for the recovery and simultaneous delivery of the replacement goods, the quality control of the returned goods will be carried out at a later time upon receipt of the goods at our office.

  We remind you that returns of items in good condition are accepted within 14 days of purchase.

  • The product must not be damaged
  • The product must not have been used
  • The product must not be dirty or personalized
  • The product must not be without an internal or external label and the relevant tag

  The customer is always responsible for the goods to be replaced until they arrive at our office, with both exchange methods.

  Pack the goods to be returned with particular care as you are responsible for the integrity of the goods to be returned until they arrive at the NonsoloCavallo warehouse. The product to be returned must be placed in a well-sealed protective box or in a padded envelope with bubbles (if the product can provide this). It's fine to use the same box that we used to ship the item to you if you kept it, removing the courier's shipping labels. DO NOT apply writing, labels or anything else on the original packaging or bag of the product to be returned (example: if you have to return a pair of boots, the boots and their sales packaging must both be placed in an additional cardboard box, or wrap the boots and package in thick wrapping paper or bubble wrap and seal it well). Inside the package, insert a copy of the order or a sheet indicating the order holder and order number.

  ---

  EXCHANGE REQUEST FORM

  To make a request to exchange the goods received, fill out the following form, at the end of which you have the possibility to immediately pay for the exchange by credit card or PayPal. You can also pay by cash on delivery (cash on delivery) or by bank transfer (you will receive the IBAN by email)

  Name and surname of the order holder

  Order number

  Phone

  Email

  ADDRESS WHERE YOU WOULD LIKE TO HAVE THE NEW GOODS DELIVERED

  Shipment recipient's name and surname

  With

  Street number

  Postal Code

  City

  Province

  ITEMS TO BE RETURNED:
  Write the list of items you want to render, one item per line. In each line it reports: item code, sizes/colours, quantity and how much you paid for the item (cost present on your order confirmation).

  Article code | sizes/colors | amount

  Paid €

  Add another item to return

  Total value of items to be returned €

  ITEMS TO RECEIVE:
  Write the list of items you want to receive, one item per line. In each line it reports: item code, sizes/colours, quantity and how much you will pay for the item (final discounted price shown on the product sheet). If you have a Premium Card, write the discounted price of the product (you can find it on the online card next to the photo of the card)

  Article code | sizes/colors | amount

  Cost €

  Add another item to receive

  Total value of items to be received €

  Difference between items to return and receive €

  The difference is in your favor, you will receive a GOOD DISCOUNT to be used for future purchases

  There is a goods difference to be paid equal to € !
  Now choose how to receive the replacement products and pay the related shipping costs.

  1st EXCHANGE SOLUTION: you send the return and we will send you the new items
  Choose how to pay the shipping costs of the replacement goods:

  €7,90 Bank Transfer
  €7,90 PayPal / Credit Card
  €11,90 Cash on delivery (cash upon delivery)

  2nd EXCHANGE SOLUTION: collection and delivery by us
  Choose how to pay the cost of collecting the package to be returned and the shipping costs of the replacement goods:

  €15,80 Bank Transfer
  €15,80 PayPal / Credit Card
  €19,80 Cash on delivery (cash upon delivery)

  Collection date

  This mode does not apply to horse saddles and shoes, for which the above mode must be chosen.

  Following your exchange request, we will verify the correctness of the data entered and the amounts reported, as well as the availability of the products you wish to receive as a replacement. In case of problems with the new products to be shipped, you will be contacted promptly.

  Shipping costs to be paid €
• Replacement with shopping voucher

  If you wish to return the goods received to purchase other products, even not immediately but at a later time, you can return the items received and request a purchase voucher of the same value.

  The shopping voucher has no time limit and can be transferred to relatives and friends. No minimum spend is required to download the value of the shopping voucher. Using the shopping voucher is very simple because the value of the voucher is automatically deducted from the total purchase by writing the voucher code to the cart in the appropriate field.

  It is possible to return the goods independently by post or courier, of your choice, and obtain a shopping voucher equal to the value of the goods to be returned.
  Or you can use our service for collecting goods to be returned with a cost contribution of €7,90 which will be deducted from the value of the voucher that will be issued.

  We remind you that returns of items in good condition are accepted within 14 days of purchase.

  • The product must not be damaged
  • The product must not have been used
  • The product must not be dirty or personalized
  • The product must not be without an internal or external label and the relevant tag

  Pack the goods to be returned with particular care as you are responsible for the integrity of the goods to be returned until they arrive at the NonsoloCavallo warehouse. The product to be returned must be placed in a well-sealed protective box or in a padded envelope with bubbles (if the product can provide this). It's fine to use the same box that we used to ship the item to you if you kept it, removing the courier's shipping labels. DO NOT apply writing, labels or anything else on the original packaging or bag of the product to be returned (example: if you have to return a pair of boots, the boots and their sales packaging must both be placed in an additional cardboard box, or wrap the boots and package in thick wrapping paper or bubble wrap and seal it well). Inside the package, insert a copy of the order or a sheet indicating the order holder and order number.

  SOLUTION 1: INDEPENDENT RETURN OF GOODS

  1. Request an exchange of goods with the issuing of a shopping voucher by filling out the form below
  2. Send the product via postal service or courier (shipping costs for returning the goods are the customer's responsibility) to the following address:
     NonsoloCavallo - Planet Puppies
     c/o Studio Origgi srl - Via della Valle 46/a - 20841 Carate Brianza (MB)
  3. Receive the shopping voucher by email as soon as the product returns to the office and following verification of the conformity of the product received

  SOLUTION 2: OUR COLLECTION OF THE GOODS

  1. Request the exchange of goods with the issuing of the shopping voucher by filling out the form below, indicating the address where the collection is to be made and the day scheduled for the courier's visit.
  2. Wait for our courier to arrive at the agreed address and date. Include the following information on the package:
     NonsoloCavallo - Planet Puppies
     c/o Studio Origgi srl - Via della Valle 46/a - 20841 Carate Brianza (MB)
  3. Receive the shopping voucher by email as soon as the product returns to the office and following verification of the conformity of the product received. The value of the shopping voucher will be equal to the value of the returned goods minus the €7,90 collection cost.

  Name and surname (of the order holder)

  Order n °.

  Phone

  Email

  Item(s) to be returned
  (item code, description, size/color and quantity)

  WHAT SOLUTION?
  SOLUTION 1 - autonomous return of the goods     SOLUTION 2 - our collection of the goods

  Collection date

  Name and surname or activity (which appears on the intercom where you want to collect the goods)

  With

  Street number

  Postal Code

  City

  Province

  I have read and accept the Privacy Policy
• Money Back Guarantee
  

  SECURE PURCHASES: SATISFIED OR MONEY BACK, THE CLAUSE THAT PROTECTS YOUR PURCHASES

  Buy from us, you will have a satisfied or refunded guarantee. With us your purchases are 100% safe: if the product does not meet your expectations or you wish to change or return it, with us you will have maximum availability on everything.

  You can return the product in exchange for other items or in exchange for a shopping voucher for future purchases or, you can take advantage of the right of withdrawal and be refunded for the product received.

  This is an additional guarantee, offered by our eshop, an expression of our commercial policy: this is because we are certain of the quality of our work and our professional diligence and we always want our customers to be happy and satisfied with their purchases.

  If the product you received does not fully satisfy you, contact us by phone or e-mail, we will surely find the most suitable solution together.

  Contact us for any need:
  Tel. 0362 990913
  info@nonsolocavallo.it
  (from Monday to Friday, from 08 to 30 non-stop)

• Withdrawal

  Nonsolocavallo recognizes the right of withdrawal within 14 days from the date of receipt of the goods, as required by current legislation (Legislative Decree No. 206/2005 and amendment and integration to Legislative Decree No. 21/2014).

  We accept the return of any item in perfect condition, intact and returned in its original packaging, complete with accessories, guarantees and everything originally contained. Shipping until receipt at our office is the total responsibility of the customer.

  We remind you that returns of items in good condition are accepted within 14 days of purchase.

  • The product must not be damaged
  • The product must not have been used
  • The product must not be dirty or personalized
  • The product must not be without an internal or external label and the relevant tag

  We are not responsible for any damage, theft or loss that occurs during transport. The cost of transport for returned products is the sole responsibility of the customer.

  The right of withdrawal does not apply to tailor-made or personalized products and in general to all products sealed once opened and to perishable goods or goods that change quickly. The affixing of labels, writings or adhesive tapes directly on the original packaging of the product to be returned should be avoided: this jeopardizes the acceptance of the return as the original packaging of the product is damaged.

  Procedure for exercising the right of withdrawal
  

  1. Send the withdrawal request via email to the address info@nonsolocavallo.it indicating the name and surname of the order holder, order number and reason for withdrawal.
  2. After sending the email it is possible to proceed with the shipment of the goods to be returned, our approval of the withdrawal is not necessary.
     It is possible to ship the product by post or courier, of your choice (the customer is responsible for the return shipping costs). The address to send the return to is the following: NonsoloCavallo - Planet Puppies
     c/o Studio Origgi srl - Via della Valle 46/a - 20841 Carate Brianza (MB)
  3. Studio Origgi srl will reimburse the customer via bank transfer, credit card or PayPal, the sum paid excluding ancillary costs (cash on delivery fee if due) within 5 days from the date of receipt of the returned goods. In the email asking to exercise the right of withdrawal, if the order has not been paid by credit card or PayPal it is necessary to indicate the details of a bank or postal account to re-credit the sum due (IBAN complete and holder of the current account).

  Upon arrival at the office, the returned product or products will be examined to assess any damage or tampering not resulting from transport. The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Studio Origgi srl ascertains:
  - the lack of the external packaging and/or the original internal packaging
  - the absence of integral elements of the product (accessories, manuals, parts...)
  - damage to the product due to transport or causes other than its transport

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